Terms & Conditions

Comprehensive Terms and Conditions of Service
These Terms and Conditions (“Agreement”) govern the provision of pet relocation coordination services by Zero Abandon Pet Solutions FZCO (“ZAPS”). By engaging ZAPS, the Client acknowledges and agrees to the following terms.
1. Scope of Services
ZAPS provides professional coordination and facilitation services for international pet relocation. Services may include documentation guidance, veterinary coordination, airline booking coordination, regulatory assistance and logistical support.
ZAPS acts solely as a professional coordinator. ZAPS is not an airline, cargo carrier, customs authority, veterinary clinic or boarding facility.
2. Independent Coordinator Status
ZAPS arranges services through independent third‑party providers including airlines, cargo handlers, veterinary clinics and transport providers. All such services are subject to the terms and liability limitations of those respective providers.
3. Ownership and Responsibility of the Pet
The Pet remains at all times the sole property and legal responsibility of the Client.
ZAPS does not assume ownership or long‑term custody of the Pet.
ZAPS does not provide boarding services.
The Pet remains under the Client’s responsibility until formally accepted by the airline or cargo agent.
Temporary handling for coordination purposes does not constitute legal custody.
4. Airline Liability Disclaimer
Air transportation of pets is governed by international conventions and airline‑specific regulations. The Client acknowledges that airlines and cargo operators maintain their own liability limitations.
ZAPS shall not be held liable for airline‑related matters including, but not limited to: flight delays, schedule changes, embargoes, temperature restrictions, cargo handling incidents, aircraft substitutions, routing changes or operational decisions made by the airline.
Any claim relating to air carriage must be addressed directly with the airline or cargo operator in accordance with their published terms and applicable international conventions.
5. Client Obligations
Provide accurate and complete information regarding the Pet.
Ensure the Pet is medically fit for travel.
Ensure all vaccinations and documents comply with destination regulations.
Disclose any health or behavioral issues.
Comply with all governmental import/export requirements.
6. Limitation of Liability
ZAPS’ liability, if established, shall be limited to direct damages arising from proven professional negligence in the coordination of services.
ZAPS shall not be liable for indirect, consequential, emotional or financial losses, nor for events beyond its reasonable control.
7. Force Majeure
ZAPS shall not be liable for any delay, cancellation, modification or inability to perform services resulting from events beyond its reasonable control (“Force Majeure”).
Force Majeure events include, but are not limited to:
Weather conditions including extreme heat or temperature embargoes affecting pet transport.
Flight cancellations, rerouting or airline operational decisions.
Governmental or regulatory changes, permit delays or import/export restrictions.
Airport closures, airspace restrictions or logistical disruptions.
Acts of God, natural disasters, pandemics or public health emergencies.
Strikes, labor disputes or civil disturbances.
Technical failures within airline or cargo systems.
In the event of Force Majeure, ZAPS will use reasonable efforts to mitigate disruption and assist the Client with alternative arrangements where possible. Additional costs imposed by third‑party providers due to such events shall remain the responsibility of the Client.
8. Insurance
ZAPS maintains Professional Indemnity and Public Liability insurance.
ZAPS does not provide mortality, transit or veterinary insurance for the Pet. Clients are encouraged to obtain additional insurance if desired.
9. Claims Procedure
Any claim must be submitted in writing within seven (7) days of the alleged incident, supported by relevant documentation.
10. Governing Law
This Agreement shall be governed by the laws of the United Arab Emirates. Any dispute shall be subject to the exclusive jurisdiction of the competent courts of the UAE.