UAE Departures
This reference list helps pet owners identify airline cargo contacts for pet transport from the United Arab Emirates.
ZAPS prepares the documentation and relocation framework required for booking.
For manifest cargo shipments, airlines require bookings to be made through a licensed cargo agent. This list is provided for information purposes to help clients understand available airline options and routing possibilities.
Airline policies vary depending on destination, breed and routing. Cargo requirements should always be confirmed with the airline for the specific route.
| Airline / Division | Booking / enquiries email | Phone | UAE office / notes | Source |
|---|---|---|---|---|
| Emirates SkyCargo (Pets / Live Animals) | SkyCargoDxbCC@emirates.com | +971 600 566 661 | Booking for pets ex-Dubai. | Abu Dhabi hub. Global: Cargocontact@etihad.ae / +971 2 599 0099. |
| British Airways Cargo (IAG Cargo) | dxb.sales@iagcargo.com | +971 4 283 8030 | UK routes via London Heathrow. | - |
| Etihad Cargo (UAE customers) | UAEcargoSalessupp@etihad.ae (Escalation: UAEcargoEdesk@etihad.ae) |
+971 600 533 600 | Abu Dhabi hub. Global: Cargocontact@etihad.ae / +971 2 599 0099. |
Etihad Cargo customer service centre news post. |
| flydubai Cargo (Live Animals) | Cargo.SHD@flydubai.com | +971 4 603 3556 | Form-based request; Sharjah email used in flydubai live animal form. |
flydubai live animal form + flydubai cargo contacts. |
| Qatar Airways Cargo | qrcargoenquiries@qatarairways.com | +974 4423 5077 | Doha hub; Dubai Cargo Village phone often listed as +971 4 282 7300. |
Doha Hamad Airport contact list (qrcargoenquiries + 44235077). |
| Air France KLM Martinair Cargo (AFKLMP) | Use local office finder / contact page | - | AFKLMP uses local Customer Support offices; use their ‘contact’ page to find DXB office email/phone. |
AFKL Cargo contact page. |
| Airline / Division | Booking / enquiries email | Phone | UAE office / notes | Source |
|---|---|---|---|---|
| Lufthansa Cargo (Dubai station) | salesteam-dxb@lufthansa-cargo.com | +971 4 602 7070 | DXB station export/import handled via dnata. Use this for Germany/EU routes & connections. | Lufthansa Cargo DXB station details. |
| KLM Cargo (Dubai) | customer-service.dxb@klmcargo.com | +971 4 282 2073 | For Netherlands / wider EU via AMS. (Local listings consistently show this email/phone.) | Local directories / verified listing. |
| Air France KLM Martinair Cargo (AFKLMP) | Use local office finder / contact page | - | AFKLMP uses local Customer Support offices; use their ‘contact’ page to find DXB office email/phone. | AFKL Cargo contact page. |
| Brussels Airlines Cargo | Use local contact / Lufthansa Cargo group (often via LH Cargo) | - | Brussels Airlines Cargo is part of Lufthansa Group cargo network in many markets. | Lufthansa Cargo group info (general). |
| Finnair Cargo | Use Finnair Cargo ‘Contact’ (sales often via GSSA) | - | For Finland / Nordics routes via HEL; check local GSSA/agent in UAE. | (No single official DXB email found in quick scan.) |
| SAS Cargo | Use SAS Cargo contact page | - | For Scandinavia; SAS Cargo bookings typically via agents / online contact. | (No single official DXB email found in quick scan.) |
| Airline / Division | Booking / enquiries email | Phone | UAE office / notes | Source |
|---|---|---|---|---|
| Turkish Cargo |
Use ‘Write to us’ form (Dubai office email often listed as cargodxb@turkishairlines.ae) |
+90 850 333 0 777 | Istanbul hub; Dubai office exists. Confirm local station details when booking. | Turkish Cargo 24/7 call centre + Dubai office listing. |
| Singapore Airlines Cargo (DXB) | Call local cargo office; use SIA contact portal if needed | +971 4 282 2123 | DXB cargo office phone shown in UAE directories; email not reliably published publicly. | Local UAE directory listings + SIA contact page. |
| Air India Cargo | cargocare@airindia.com | +91 9667106666 | For India returns; global cargo support centre. | Air India Cargo contact page. |
| THAI Cargo (Thailand) |
cargo.info@thaiairways.com (DXB: cargo@thaiairways.ae) |
+66 2 137 4200 (DXB contacts available) | Thailand via Thai Cargo; Dubai cargo office email published. | Thai Cargo contact + Dubai cargo office page. |
There are currently no Qantas-operated flights between Dubai and Australia; Qantas’ Dubai itineraries are operated by Emirates. For Australia/NZ routings ex‑UAE, clients typically book via Emirates, Etihad, Qatar Airways, Singapore Airlines, etc., depending on route and airline pet policies.
Qantas reference: ‘Flights between Australia and Dubai are operated by Emirates.
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